Public File

News Bulletin Schedule:

The Radio Wyvern news team provides a local news service for Worcester and the surrounding area.

Radio Wyvern news is broadcast hourly during breakfast from 7am to 10am and in the afternoon from 2pm until 6pm and on the half hour at breakfast and drive time.

The main news stories of the day are also featured along with the key sports and weather headlines.

Average Automated Programming: Saturday and Sunday afternoons

At Radio Wyvern we pride ourselves on our local programming. We are committed to as much live programming as is practicable. In general, our automated hours are from 9pm through to 6am the following morning.

Local Programming:

All our weekday daytime programming is locally produced and presented. We broadcast live from 6am to 9pm every weekday. Our weekday drive show originates from the United States with the presenter using technology to remote control operate the studio

At weekends, we broadcast live from 7am with some automated programmes on Saturdays and Sundays respectively.

All programming is originated from our studios in St Johns in Worcester.

Station Contact Details:

At Radio Wyvern we are always keen to hear from you.

Please email us admin@radiowyvern.co.uk

Write to us at:

Radio Wyvern, Swanpool Walk, St Johns, WR3 4EL

How to Complain:

If you are unhappy with anything you hear on Radio Wyvern, in the first instance, please contact:

Paul Ellery, The Programme Director Radio Wyvern, Swanpool Walk, St Johns, WR3 4EL

We will do our utmost to resolve your complaint or dispute in a timely manner.

We always take complaints seriously. The Programme Director always listens to the offending output and we always respond. It is the nature of live broadcasting that we sometimes get things wrong. When we do, we apologise. We take further action depending on the seriousness of the content. But sometimes we don't agree with the complainant, even after reviewing the situation. In that eventuality, listeners can then choose to raise the issue to the independent chairman of Radio Wyvern who oversees the station. Or the complaint could be taken up with Ofcom, using this link: http://stakeholders.ofcom.org.uk/tell-us/specific-programme-epg

Complaints about commercials should be made to the Advertising Standards Authority. Radio Wyvern tries to ensure all commercials conform to the Code of Advertising Practice..

The Station Format:

Formats have replaced the 'Promise of Performance' as one of the main tools by which a radio station's character of service is set and monitored.

Stations are monitored and regulated to a large degree by the spirit of the output rather than using mathematical equations.

Radio Wyvern commits to providing a full local service dedicated to listeners in Worcester and the surrounding area, combining a wide variety of contemporary music together with a high-quality distinctive range of speech and information features focused on matters of local interest and relevance.

The station aims to exceed the minimum commitments that Ofcom dictates. So we generally broadcast double the required hours of local programming we must produce. We give more airtime to local news stories in our measured coverage area than all other stations in the same area.

Events & Charities Policy:

Radio Wyvern is committed to providing coverage for local charities. We do this through on-air "what's ons", by attending events, and on our website.